soua101 Privacy
Policy

01 Information We Collect

soua101 collects personal data from players through several channels: during account registration, through the use of platform features, during payment processing, and through automated technical systems. The categories of personal data we collect are described below.

Registration and Identity Data

• Full legal name — required to verify your identity and comply with KYC obligations.
• Date of birth — required to confirm that you meet the 18+ age restriction enforced by soua101.
• Residential address — collected for identity verification and fraud prevention purposes.
• Email address — used for account communications, transaction notifications, and support correspondence.
• Bangladesh mobile number — used for account verification, two-factor authentication (2FA), and mobile payment processing.
• National Identity Card (NID) number or passport number — collected during KYC verification to confirm legal identity.

Financial and Transaction Data

• Deposit and withdrawal amounts, transaction timestamps, and payment method references (e.g., bKash transaction ID, Nagad reference number).
• Bank account details or mobile money account references used for withdrawals, to the extent necessary to process the payment.
• soua101 does not store full card numbers, CVV codes, or mobile banking PINs. Payment card processing, where applicable, is handled by PCI-DSS compliant payment processors.

Gaming Activity Data

• Game session history, bet amounts, wager outcomes, game titles played, and bonus usage.
• Sports betting selections, stake amounts, odds accepted, and settlement results.
• This data is used to manage your account balance, calculate wagering requirements, detect suspicious activity, and support responsible gaming monitoring.

Technical and Usage Data

• IP address, browser type and version, operating system, device type, screen resolution, and time zone settings.
• Pages visited on soua101, time spent on each page, navigation paths, and referring URLs.
• Session duration, login timestamps, logout events, and failed login attempts.
• This technical data is collected automatically through server logs, cookies, and analytics tools as described in the Cookies section of this policy.

Communication Data

• Records of email correspondence, live chat transcripts, and support ticket exchanges between you and soua101.
• Feedback, complaints, and any other information you voluntarily provide to our support team.

02 How We Use Your Data

soua101 processes personal data only for legitimate, defined purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The table below summarises the primary purposes for which we use the data we collect.

Marketing Communications

soua101 will only send promotional emails or SMS messages if you have explicitly opted in to receiving them during registration or via your account settings. You may withdraw this consent at any time by contacting support at support@soua101 or by updating your communication preferences in your account settings. Withdrawal of marketing consent does not affect your ability to use soua101's core services.

Automated Decision-Making

soua101 uses automated systems to flag accounts for fraud review, to monitor for responsible gaming indicators, and to enforce bonus wagering rules. Where an automated process results in a consequential action on your account — such as a suspension or bonus void — you have the right to request a manual review by a member of our support team. Contact us at support@soua101 to initiate a manual review request.

03 Data Sharing & Third Parties

soua101 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the specific circumstances described below, and only to the minimum extent necessary for each purpose.

Payment Processors

• When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant payment details are transmitted to the respective payment provider to execute the transaction. Each provider operates under its own privacy policy and data protection framework.
• For card payments processed via Visa or Mastercard networks, transaction data is shared with our PCI-DSS compliant payment gateway provider solely for the purpose of processing the payment.

Game Software Providers

• When you play games provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or other integrated studios, session data (including your player identifier, bet amounts, and game outcomes) is transmitted to those providers' servers to operate the game. This data exchange is governed by data processing agreements between soua101 and each provider.
• Game providers do not receive your full identity data (name, NID, address) — they receive only the platform-assigned player identifier necessary to run the game session.

Identity Verification Services

• KYC document data (NID, passport scans, proof of address) may be shared with third-party identity verification service providers to assist in automated document authentication. These providers process data strictly on soua101's behalf and under binding data processing agreements.

Analytics and Security Providers

• Anonymised or pseudonymised usage and technical data may be shared with analytics platform providers to help us understand how players use soua101 and to improve the platform. These providers do not receive data that directly identifies you by name.
• Anti-fraud and cybersecurity service providers may process IP address data and behavioural signals to detect and prevent account takeover attempts, payment fraud, and bot activity.

Legal and Regulatory Disclosure

• soua101 may disclose personal data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, a court order, or a binding regulatory request.
• Where legally permissible, soua101 will notify the affected player of such a disclosure request before complying.

04 Cookies & Tracking Technologies

soua101 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, analyse usage patterns, and support fraud prevention systems. This section explains the types of cookies we use and how you can manage them.

Types of Cookies Used

Managing Your Cookie Preferences

You can manage and delete cookies through your browser settings at any time. Most modern browsers allow you to block or delete all cookies, or to block cookies from specific sites. Please note that disabling strictly necessary cookies will prevent soua101 from functioning correctly and you will not be able to maintain a logged-in session. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Local Storage and Session Storage

In addition to cookies, soua101 may use browser local storage and session storage to preserve game state, temporary bet slip data, and UI preferences within a single browsing session. This data is stored locally on your device and is not transmitted to soua101's servers independently of your normal platform activity.

05 Data Retention

soua101 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidelines.

• Active account data — retained for the full duration of the account relationship and for a minimum of 5 years following account closure, to comply with financial record-keeping and anti-money-laundering obligations.
• KYC and identity documents — retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Transaction and payment records — retained for a minimum of 5 years from the date of each transaction.
• Gaming activity logs — retained for a minimum of 3 years from the date of each session, or longer where required by specific regulatory or dispute resolution obligations.
• Customer support communications — retained for a minimum of 2 years from the date of the last correspondence in each support thread.
• Marketing consent records — retained for as long as the consent remains active, plus 1 year from the date of withdrawal, to demonstrate compliance with consent-based marketing rules.
• Technical and analytics logs — anonymised analytics data may be retained indefinitely; identifiable log data (e.g., IP address logs) is retained for up to 12 months and then deleted or anonymised.

When personal data is no longer required for the purposes stated above, soua101 securely deletes or anonymises it using industry-standard data disposal methods. Players may request information about the specific retention periods applicable to their data by contacting support at support@soua101.

06 Security of Your Data

Technical Security Measures

• SSL/TLS encryption — all data in transit between your device and soua101's servers is encrypted using current TLS standards.
• Encryption at rest — sensitive data fields including identity document references and financial records are encrypted in soua101's database storage.
• Hashed passwords — account passwords are stored using one-way cryptographic hashing. soua101 staff cannot read your password in plain text.
• Two-factor authentication (2FA) — players are encouraged to enable 2FA on their soua101 account for an additional layer of access security.
• Intrusion detection systems — soua101's infrastructure is monitored continuously for signs of unauthorised access or anomalous activity.
• Access controls — access to personal data within soua101 is restricted on a need-to-know basis. Staff members access only the data required to perform their specific role.

Your Responsibilities

• Choose a strong, unique password for your soua101 account and do not reuse it on other platforms.
• Do not share your soua101 login credentials with any other person.
• Log out of your account when using a shared or public device.
• Contact soua101 support immediately at support@soua101 if you suspect unauthorised access to your account.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, soua101 will notify affected individuals without undue delay. Notifications will be sent to the registered email address associated with the affected account and will include a description of the nature of the breach, the data affected, and the steps being taken to address it.

07 Your Privacy Rights

As a player on soua101, you have a set of rights in relation to your personal data. soua101 is committed to facilitating the exercise of these rights promptly and transparently. The following rights apply to all registered players.

Right of Access

You have the right to request a copy of the personal data soua101 holds about you. Upon a verified request, we will provide a summary of your data in a readable format within 30 days. This is commonly referred to as a Subject Access Request (SAR).

Right to Rectification

If any personal data soua101 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor data corrections (such as a misspelled name or an outdated address) can be requested via support@soua101. Material corrections to identity data may require submission of updated verification documents.

Right to Erasure

You may request that soua101 delete your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent (for consent-based processing), or where you object to processing on legitimate interest grounds. Please note that erasure requests are subject to soua101's legal retention obligations — certain data categories (such as KYC records and financial transaction logs) cannot be deleted until the legally required retention period has elapsed.

Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of your data or where soua101 no longer needs the data but you require it for a legal claim — you may request that processing of your data be restricted while the matter is resolved.

Right to Data Portability

Where processing is based on your consent or on contractual necessity, and processing is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format (such as CSV or JSON) for transfer to another service provider.

Right to Object

You have the right to object to processing of your personal data carried out on the basis of soua101's legitimate interests. You may also object at any time to the processing of your data for direct marketing purposes, including profiling related to direct marketing. Upon receiving an objection, soua101 will cease that specific processing unless it can demonstrate compelling legitimate grounds that override your interests.

How to Exercise Your Rights

To exercise any of the rights described above, contact soua101's support team in English at support@soua101. Please include your registered account username, a clear description of the right you wish to exercise, and any relevant details. soua101 will acknowledge your request within 5 business days and will fulfil verified requests within 30 calendar days. Complex or high-volume requests may take up to 60 days, in which case soua101 will notify you of the extended timeline.

08 Contact & Data Enquiries

soua101 takes all privacy enquiries seriously. If you have a question about this Privacy Policy, wish to exercise a data right, or want to report a concern about how your personal data is being handled, please use the contact details below.

Support and Data Requests

• Email: support@soua101 (plain text — not a clickable link)
• Response time: Acknowledgement within 24 hours; substantive response within 5 business days for standard queries; up to 30 days for formal data rights requests.
• Language: All communications are handled in English.
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6).
• Live chat: Available on the soua101 platform for real-time assistance.
• WhatsApp: +880 1700 000 000 (available during BST business hours).

Changes to This Privacy Policy

soua101 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will notify registered players via their registered email address and update the "Last Updated" date at the top of this page. Continued use of soua101 following notification of a material change constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.