Responsible Gaming
at soua101

01 Our Commitment to Player Safety

soua101 was built with the Bangladesh market in mind — a community of passionate sports fans and casino enthusiasts who deserve a platform that takes their wellbeing as seriously as their entertainment. Responsible gaming is not a footnote at soua101; it is a foundational pillar of how we operate.

We recognise that while the vast majority of players enjoy online betting as a fun, recreational activity, a minority of individuals may develop patterns of play that cause harm. soua101 is committed to providing every registered player with the tools, information, and support they need to keep gambling a positive experience — and to intervene early if those patterns begin to emerge.

Our responsible gaming framework covers four key areas: prevention (age checks, account controls), early intervention (reality checks, spending alerts), treatment support (self-exclusion, referral to external counselling services), and ongoing education (this page and in-platform messaging). We review and update these measures regularly to reflect current best practice.

02 Age Restriction & Verification

soua101 enforces a strict 18+ age restriction on all account registrations and gambling activity. No player under the age of 18 is permitted to register, deposit, or place any bet on soua101 under any circumstances.

Age Verification Process

All new players are required to pass an identity and age verification check as part of the Know Your Customer (KYC) process before any withdrawal can be processed and, in many cases, before a deposit can be accepted above a minimal threshold. Accepted documents for age and identity verification include:

• Bangladesh National Identity Card (NID) — front and back scan or photograph.
• Valid Bangladesh passport — biographical data page clearly showing date of birth.
• Birth registration certificate — only where accompanied by a government-issued photo ID confirming age.

If a player is found to be under 18 at any stage — during registration, KYC review, or as a result of a third-party check — soua101 will immediately close the account, void all bets placed from that account, and return any remaining balance after deducting bonuses. Any funds deposited by a minor will be refunded to the original payment method where technically possible.

03 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to self-identify in its early stages. soua101 encourages all players to periodically review their gambling behaviour honestly. The following signs may indicate that gambling has moved beyond recreation and is becoming a concern.

If you answered yes to two or more of the questions above, we strongly encourage you to make use of soua101's player protection tools immediately and to consider reaching out to a support organisation. Identifying the problem early gives you the best opportunity to regain control.

04 Player Protection Tools

soua101 provides a comprehensive set of in-account player protection tools accessible at any time. All tools listed below are available free of charge to every registered player and can be activated immediately by contacting our support team at support@soua101 or via the live chat function on the platform.

How to Activate a Tool

• Via live chat — open the live chat widget on soua101 and tell the agent which tool you wish to activate and your preferred limit values. The agent will apply it to your account in real time.
• Via email — send your request to support@soua101 from your registered email address, stating your username, the tool you want, and the limit value. Requests are processed within 24 hours, and often sooner.
• Cooling-off period for increases — reductions to limits take effect immediately. Requests to increase a limit or remove a tool are subject to a mandatory 7-day cooling-off period to protect against impulsive decisions made during a losing session.

05 Self-Exclusion Programme

Self-exclusion is the strongest player protection tool available on soua101. It is intended for players who believe their gambling has become — or is at serious risk of becoming — harmful. A self-exclusion is a formal request to have your soua101 account blocked for a defined period, during which you will not be able to gamble, deposit, or withdraw.

How Self-Exclusion Works

• Self-exclusion periods are available in the following durations: 6 months, 1 year, 3 years, 5 years, or permanent (indefinite).
• To initiate self-exclusion, contact soua101 support at support@soua101 with the subject line "Self-Exclusion Request" from your registered email address. State your username and your chosen exclusion duration.
• soua101 will process your self-exclusion request within 24 hours of receiving it and will send you a confirmation email when the block is active.
• During a self-exclusion, your account is locked. You will not receive any promotional emails or marketing communications from soua101. If you receive any by error, please notify us immediately.
• Any balance remaining in your account at the time of self-exclusion will be returned to you via your original deposit method after identity verification. Bonus funds are forfeited upon self-exclusion.

Returning After Self-Exclusion

• Requests to reactivate an account before the exclusion period ends will be declined. soua101 does not process early reactivation requests under any circumstances.
• After the exclusion period expires, a player may request reactivation in writing. soua101 reserves the right to require a responsible gaming consultation before reactivating any account that was self-excluded.
• Permanent self-exclusion is irreversible. If you choose permanent exclusion, your account will never be reactivated.

06 Deposit & Spending Limits

Deposit limits are one of the most effective preventive tools a player can use. By setting a hard cap on how much you can deposit in BDT over a given period, you remove the temptation to fund impulsive sessions and keep your gambling activity firmly within your entertainment budget.

Setting a Deposit Limit

You can request a deposit limit at any time by contacting soua101 support. Limits can be set for the following periods:

• Daily limit — maximum BDT amount that can be deposited in any single calendar day (BST, UTC+6).
• Weekly limit — maximum BDT amount that can be deposited in any rolling 7-day period.
• Monthly limit — maximum BDT amount that can be deposited in any rolling 30-day period.

How Limits Are Enforced

Once a deposit limit is active on your soua101 account, the platform will automatically decline any deposit attempt that would cause you to exceed your chosen threshold within the relevant period. The limit applies across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, and any other method available on the platform. You cannot bypass a limit by switching payment methods.

Changing or Removing a Limit

• Reducing a limit takes effect immediately upon confirmation from our support team.
• Increasing a limit or removing it entirely is subject to a mandatory 7-day cooling-off period from the date of the request. This delay is intentional — it gives you time to reconsider a decision that may have been made impulsively.
• soua101 reserves the right to decline a limit increase request if our responsible gaming monitoring systems have flagged elevated risk indicators on your account.

07 Support Resources & Contacts

soua101's own support team is your first point of contact for any responsible gaming request. However, we also recognise that professional counselling and peer-support networks offer a level of assistance that goes beyond what a gaming platform can provide. We encourage any player who is struggling to reach out to relevant support organisations.

soua101 Support

• Email: support@soua101 (plain text — not a clickable link). Available 24/7. Responsible gaming emails are prioritised and responded to within 24 hours.
• Live Chat: Available directly on the soua101 platform, 24 hours a day, 7 days a week, in English.
• WhatsApp: +880 1700 000 000 — available during Bangladesh Standard Time (BST, UTC+6) business hours.

What to Expect When You Contact Us

When you reach out to soua101 with a responsible gaming concern, our trained support agents will:

• Listen without judgement and treat your enquiry with complete confidentiality.
• Explain all available player protection tools and help you activate the one most appropriate to your situation.
• Process self-exclusion requests within 24 hours and confirm by email when the block is active.
• Provide information about external support services if you feel you need additional help beyond what soua101 can offer.

Guidance for Friends and Family

If you are concerned that a family member or friend in Bangladesh is gambling problematically with soua101, you can contact us at support@soua101. We are unable to share account information due to privacy obligations, but we can provide guidance on how to approach the conversation and what options may be available to help the person involved.

08 Protecting Minors

soua101 takes the protection of minors extremely seriously. In addition to our own age verification procedures, we strongly encourage parents and guardians in Bangladesh to take proactive steps to prevent underage individuals from accessing gambling websites.

Recommendations for Parents and Guardians

• Do not share your soua101 login credentials with any minor. Your username and password are for your sole personal use.
• Log out of your account whenever you are not actively using it, particularly on shared devices used by children or younger family members.
• Use device-level parental controls available on Android and iOS devices to restrict access to gambling websites and apps for shared or child-assigned devices.
• Enable browser-level content filters on home computers and shared devices. Most modern browsers and home routers offer content-category blocking that can be configured to block gambling-related websites.
• Educate young people about the risks of gambling in age-appropriate terms. Open conversations about money, risk, and responsible decision-making are among the most effective protective factors.

Reporting Suspected Underage Access

If you suspect that a minor has accessed or is using a soua101 account — whether your own account or another — please contact us immediately at support@soua101. Include as much detail as possible. soua101 will investigate all such reports promptly and take immediate action where underage access is confirmed, including account suspension and notification of relevant authorities where required by law.